Privacy Policy
Last updated: July 2026
1. Introduction
Welcome to the privacy policy for Bert's Buddies Dog Care. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you use our services or visit our website, and tell you about your privacy rights and how the law protects you.
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data: Your name and your dog’s name(s).
Contact Data: Your address, email address, and telephone number.
Financial Data: Your bank account details (for processing invoices, payments and refunds).
Transaction Data: Details about services you have booked and invoices sent to you.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To register you as a new client.
To arrange and manage appointments.
To provide updates about your pet(s) while they are in our care.
To send invoices and manage payments sent electronically to our bank account.
To contact you regarding updates to our services or terms.
4. How Your Data is Stored
Your data is held securely and electronically on password-protected devices and secure cloud storage. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or HMRC tax reporting requirements (which is typically 6 years for financial and invoice records).
5. Sharing Your Data
We do not sell your data to third parties. Your data is only shared with trusted electronic services required to run our business (such as a secure email provider, invoicing software, or cloud calendar software used to schedule appointments).
6. Your Legal Rights
Under UK data protection laws, you have rights in relation to your personal data, including the right to request access, correction, erasure, or restriction of your personal data. If you wish to exercise any of these rights, please contact us using the details below.
7. Contact Details & Complaints
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Full name: Benjamin Stirling
Trading as: Bert's Buddies Dog Care
Email address: info@BertsBuddiesDogCare.co.uk
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.